Customer Reviews

I just bought my very first car, brand new, from Putnam Toyota Dealership in Burlingame!! Right when we walked into Putnam's doors we were greeted with a smile from Abdul who helped us with a very gracious personality! Abdul has been with Putnam for 17 years and you can definitely tell that he is knowledgeable about all of the cars on their lot. I will be coming back to Putnam in the future when we are ready for another car!

Jaime Renderos helped my dad and I purchase a truck. He was patient and took us to 2 of the dealership's parking lots to search for different truck options. He went the extra mile by installing separately ordered accessories himself, which included tire locks on the 4 tires, a special key lock on the spare tire, and the mud guards. My dad was pretty pleased with Jaime's service and personality. I only wish the dealership would have negotiated a better price. Everyone at the dealership seemed unwilling to negotiate a price on the vehicle lower than the MSRP. The dealership simply stated that they had no sales promotions. We could have saved much more money at another dealership but decided to go with Putnam Toyota because of their good overall reviews. In the end we at least got a decent deal on the maximum extended warranty and maximum service plans. Jaime also hooked us up with a small gift which was nice.

My husband and I have been long-time customers of Putnam Toyota. Most recently we met Jeff Hershman, who we have found to be an excellent sales person. Jeff has been kind, honest, patient, knowledgeable, and extremely accommodating. We get turned off by high pressure sales people, so Jeff was our man. He listened to our needs and guided us to the perfect certified pre-owned vehicle, which we could comfortably afford. Two test drives later, and we purchased a great vehicle for our family. Thank you, Jeff, for not hesitating in taking that second test drive and being so patient! He made everything easy, and David was also great in helping us with financing and service plan options. We would definitely recommend Putnam Toyota, without hesitation, to our friends and family.

I've had some very bad used-car buying experiences, and before today, I would much rather have gone to the dentist to have a molar extracted, but Jeff Hershman has a very low-to-no-pressure attitude. He listened to us and, most importantly, didn't try to tell us what we wanted or try to upsell us. When I called, instead of pulling a bait-and-switch, he told me that the car I'd seen online was still on the lot, and then, when we got there, it actually was! The car was on special, so there was no movement on the price, but having done some comparison shopping, and having looked at reviews of the local Toyota dealerships in Marin, we decided the car and the dealership were worth driving the 45 minutes for. We're glad we did.

Received great consistent service from Wesley, he is friendly and a good communicator. He gave my senior mom pointers that help tremendously maintain our family cars in form of safety and value. Will keep giving this company our business.

Victor Contreras was the best car salesman I've ever dealt with. Throughout the entire process, we never felt undo pressure to buy the car. With a typical car salesman, that pressure is a big turn off. With Victor, we felt very comfortable. He stuck to the facts. He was extremely knowledgeable about the product. He knew the ins/outs of every component on the car, and was very objective in how he explained the benefits of the 2015 highlander, especially the safety features. Lastly, I'll say that his even temperament and calm demeanor goes a long way to gaining trust from the customer. Thanks to him, we (actually, my wife) have a new Highlander!