Customer Reviews

ask for eric brooks. he'll take care of you. i had a really bad experience with City Toyota (read my review of them) eric was honest, and went the extra mile to make sure my purchase went as smoothly as possible. the deal he gave me wasn't low as City's, but the customer service was worth an extra few hundred dollars. and that's no joke. City made me feel like i had to earn their business, rather than the other way around. putnam was great!

Putnam Toyota set me up!! Thanks to Victor and his great attitude, buying a car was pain free. Victor has the best test driving route. Especially if you live in the city. He will take you on hills and have you check out the radius that the car can perform and a ride on some rough road to get the true feel of city driving. He had us laughing all the way to the finance office where we met Mike. A perfect gentleman. He worked out the best deal for me and we were out of there with our new car!! Two thumbs up for these professionals! We will be back again in the future.

I recently purchased a Porsche Boxster from Putnam Toyota in Burlingame. And I would like to share my amazing experience with them. My appointed manager was Sukino and he helped me through the entire purchase process, from selecting the appropriate model to understanding my needs and budget. He showed five to six options which fitted my budget and needs and helped me select the best one. The manager helped me understand the technical details of the vehicles and the after sale value. The company is known in the used car dealership market for their professional approach and I can only agree to that. The salesman or the service people are not pushy; their key intention is to bring forth customer satisfaction which helps them win word of mouth publicity. The sales manager also advised me to visit them online for more search option and get better understanding of the vehicles and finance calculation. The company also offers finance options with better rates and easy paperwork. Their after sales service is also efficient and prompt. I would say once the customer walks in they have the entire experience planned for you in the most efficient and professional manner. I have had dealt with other car dealerships in the past but no one has exceeded my expectations like these guys have. I would highly recommend Putnam Toyota in Burlingame as the ideal choice if you want to deal in pre-owned cars or new cars. It sure will be a smooth ride as a Toyota.

Bought Sienna in for service and service work last week and service was great. Very attentive personell. Would highly recommend dealership.

I didn't expect to be writing on yelp about a car dealership. I've come to expect bad service from car dealerships I've dealt with in the past, and yelp reviews about every car dealership on here didn't help, but the service I've gotten from Putnam Toyota has been professional, helpful and beyond reproach. I've been researching different cars online for a few months, asking mechanics what cars they would choose and narrowed it down to Toyota and Volkswagon. Every mechanic I spoke with names Toyotas as the best car to own from a maintenance perspective, and that is important to me. I looked up Toyota Dealerships on yelp, and Putnam had the best rating so I went online and got the number of the General Sales Manager, Andrey Kamenetsky. We spoke a bit, and he said to just come in. When I came in, he was busy with another customer so asked Eddy Goldman to help me out. Eddy spent 2-3 hours with my wife and me, showing us the Tacoma (extended cab and double cab), Rav4 (Limited, Sport V4, Sport V6, and base), Scion (Xb, Xd, Tc), and Matrix. He took us out test driving the Scion Xd, Rav4 Limited V6, and the Rav4 base model). He was very knowledgeable about the cars, calling up by memory even the most obscure nuggets of knowledge about the cars and was never pushy or demanding, he was always professional and nice. It was a great experience. The next time I came back to the dealership, I just showed up so Eddy was helping another customer but took the time to introduce me to Nick. Nick has a very calm and reassuring demeanor. He spent another 2-3 hours with us, test driving the Rav4 again and discussing the details after my wife and I decided to purchase one. He very patiently explained options, looked up local inventory, and went over countless configuration options. I think we spent an hour with him just being concerned about the color. There were no Rav4s in the charcoal grey color that we wanted in the configuration that we wanted... only silver. Silver was okay for us, but we really wanted the charcoal color. We decided to go with the silver and sleep on it and come back the next day. But we left there saying we were going to buy the silver. Lo and behold, the next morning we find out that even after we agreed to buy the car, Andrey had taken the time to go out of his way and find a charcoal grey for us. I was floored, I mean we'd already said we were going to take it. They'd already spent an hour looking over inventory on the computer and not finding anything. Somehow he managed to look around and find it for us anyway. Thanks Andrey, you are awesome! That is incredible customer service. I am much happier with the charcoal grey color, and so is my wife. And that is just one story of the excellent customer service I've received from Putnam Toyota. Both Andrey and George Ferrier, a Finance Manager, even went out of their way to help us out after the sale was final, managing to get me something that I didn't expect them to be able to get me from Toyota. They both put in extra effort, even after the sale, and for that I am very grateful. As to the car itself, well, that is still new as of this writing, but I love it. I have a charcoal grey sports model Rav4 with a V6 engine. Man can that thing accelerate. And it has decent gas mileage, excellent for an SUV. Most people I talk to think the Rav4 is a tiny little vehicle, but the body style changed 3 or so years ago and it is now a compact SUV. The interior is very roomy, much more so then the Volkswagon Tiguan or Honda CRV. In short, if you want to buy a Toyota, and you should, then go to Putnam.

I recently bought a Prius from Victor Contretras at Putnam in Burlingame! Not only am I in LOVE with my new Prius but I had an amazing experience buying it! Victor is knowledgeable, sincere, kind, honest & real. Absolutely no pressure & really considerate follow-up after I bought it. If you're shopping for a Toyota, walk in & go straight to Victor, he knows his stuff & isn't your typical car salesman. I got a screamin' deal too! Thank you Victor!