Customer Reviews

For service, this is the place to go. I've lived all over the bay are and I will make the drive (sometimes 45 minutes) to get my car serviced here. The service reps are friendly and helpful, and the service is great.

This review is based on my purchase of a 2013 Prius Persona. Went in to see the Prii family, as I was interested in a hybrid. I dropped in early Monday morning and was greeted warmly by Victor. I told him I wanted to see a Prius and he led me directly to their lot. He allowed me to take as much time as I needed to examine the interior and exterior of all 3 models - Prius, C, and V. All the while explaining to me the differences of each model and trim level. I've been to a lot of dealerships and met many salesmen who knew less about the vehicles than I did. Not this time. Victor knew every little detail and every difference among the many trims levels. Victor suggested I look at the Prius Persona, but I shied because i liked to look of the C. We eventually took a Prius C for a test drive and I really liked it. After the test drive, he helped me make an informed decision by giving me some purchasing options. I told him that I would need time to talk it over with my wife. He was very understanding and did not try to push me into a sale that day. Excellent service in my book. The next day, he emailed me to follow up. And let me know when he would be around next. My wife and I decided to go ahead and get serious with the standard Prius. Hoping to see Victor again, we returned to Putnam on Friday morning. Unfortunately, he was not in at the time. But luckily we were helped by a very helpful and insightful salesman, Abdul. Like Victor, he was extremely knowledgeable and patient with our questions. He took us for a test drive that allowed both my wife and I to drive the car. After little negotiation, Abdul helped us secure the price we wanted to pay for the car with great financing to boot. Mike in the finance department was also helpful, explaining all the warranty options and going through the paperwork clearly and efficiently. We were in a bit of a time crunch and Mike got us out just in time. I would definitely recommend Putnam Toyota to anyone looking for a good deal on the Peninsula. They have clean facilities, great service, helpful service staff, and friendly salespeople. We will definitely purchase again from Putnam Toyota. Go see Victor or Abdul if you want a great deal on a PRIUS!

We went to the dealer late on a Tuesday after unsuccessful trips to some dealers in San Francisco and a Ford dealer in Burlingame. We left with a car purchased because we had such a wonderful experience working with Dan Dishart. Dan was so awesome to work with and totally changed any ideas I had about car salesman. Dan was honest with his pricing of the car - gave us a stellar deal and got us the lowest financing available. Our overall experience with the dealer was amazing and we out of the lot with our new car in less than 3 hours....amazing!! We will definitely buy our next car here and I can honestly say its because of our great purchase experience with Dan.

Just bought a 2013 Sienna at Putnam Toyota and I loved the experience so much that I created a Yelp account so I could tell you guys how good this dealership is. In a nut shell...buy at this dealership and your Toyota experience will feel like you bought a Lexus. Absolute, first class treatment without ruining the car buying experience. I've gone into a dealership in the past and feeling pissed off and insulted after driving in my new car. Buying a new car no matter how much should feel like a great accomplishment and a very positive one. I've owned and purchased a half a dozen vehicles in the past from different dealerships and I gotta say, I wish Putnam Toyota sold other brands. Just look at how many positive 4-5 star ratings on yelp for the sales department for this dealership and compare that to other dealerships and that will be enough to give this dealership your business first before going to the one nearest to you. When you are ready to call Putnam ask for Jeff Hershman. THE LONG STORY: Back in December I helped my brother out and I sent an inquiry to 6 dealerships here in the Bay Area for a hard to find White Highlander Hybrid. Putnam was the only one to give me a quote and have the car in stock. All the other dealerships did not give me a price quote but responded with "give us a call and we will find the right vehicle that you want" BS... So my brother and I decided to go to Putnam and dealt directly with Jeff Hershman. Right off the bat I was impressed with how the dealership operated. Where else will you see the General Sales Manager (Andrey Kamenetsky) moving vehicles around to help out the sales guys. We showed up with a white Highlander driven to the front lot by the GM for the vehicle to be shown. Got in drove it around and paperwork signed with a better than fair trade for our trade in. By the way this is the best place to bring in your trade. Use NADA to get your ball park figure NOT KBB. So anyway, my brother and I walked away thinking of how else to buy from this dealership. Fast forward to April. My wife told me that with the two kids growing, we need a better vehicle to carry all the crap around. Sienna was the best looking minivan out there. Without hesitation, I contacted Jeff Hershman. GM Andrey Kamenetsky immediately emailed me back that Jeff was out of town and was returning shortly. Jeff got back to me in a couple of days and the fun began. The whole family met Jeff and even my wife, who hates and despises buying cars, was impressed with how we were treated. She felt part of the buying process where other dealerships in the past did not engage her in any of the process. They had the exact features that we wanted IN STOCK. No BS dealer trading or spending 3 hours at a dealership trying to sell us a COMPROMISE...yuck! Gave the keys to my trade in. They were dead on with what I wanted and we drove away with our new 2013 Shoreline Blue Sienna XLE AWD with a smile on our face. If you've read this review this far, I hope I've entertained you...lol. Otherwise, call Jeff Hershman at Putnam and I bet you will do the same thing I am doing now...

My wife and I were looking for a Prius, and tried a few dealerships close to us (we live in San Francisco), but never found a salesman we felt comfortable working with. After reading some reviews, we decided to try Putnam, even though it was a bit of a drive. We went down there and worked with Jeff Hershman, and felt immediately comfortable. He was very straightforward, and didn't feel in the least bit like a slick salesman. Needless to say, we bought our car from them, and felt extremely good about the deal they offered us. We even really enjoyed our time with Mike from finance. It was so well worth the drive to go down to Burlingame. We have absolutely no regrets about the deal.

Jeff Hershman helped me find the perfect car!! He was kind enough to stay late at work, to accommodate my erratic hours to show me the cars I was interested in. He was through and knowledgeable and allowed me to do a comprehensive test drive on each of the cars that I was deciding between. He really made me feel at ease and comfortable with my decision. It was a fantastic experience working with him, he really is outstanding!Mike Musto was the gentleman that helped me in the finance department and he too was a gem to work with. He was extremely pleasant, upbeat and extremely helpful (and comprehensive) when explaining all my warranty options and payment plans.Honestly, I would have never thought that buying a car would be such a pain-less and actually rather enjoyable process! Thank you both!