Customer Reviews

I had started and stopped my search for a new vehicle many times - I even tried Cartelligent & Autoland but found it difficult to get the information I was seeking about the vehicles that interested me. An acquaintance (also looking for a vehicle) recommended I check out Eric Brooks' postings on Craigslist. He responded immediately to my text message and patiently fielded my questions. His pricing was very clear and much better than what I got from AutoLand -- combined with his knowledgable and prompt responses, lead to making my purchase at Putnam Toyota.He and I agreed on a time -- and I had his undivided attention for the entire time I was on site to fill out the paperwork. The Finance Dept, George, was also super hospitable and informative.Eric walked me through all the features including 4WD and the multi media console. He even took a photo of me with my new car and texted it to me to share to my friends and familyPlease reach out to Eric and make an appointment. Car dealerships are not like grocery stores -- you can't expect to just show up (or arrive hours early or late for an appointment) and have the same kind of high touch / undivided attention that I experienced.

Very efficient and easy to understand what service was being done on my vehicle. Luis treats his customers with dignity and respect.

Just purchased a 2021 Tundra Trail Edition in Cement Grey from Putnam Toyota on 2/6. 10 Star Buying experience!!! That's right!!! I said 10 Star! All 3 Putnam associates I dealt with were friendly, honest, professional and knowledgeable. It first started with a Call to Eric (Internet Sales Manager). He picks up the phone and right off the bat I can tell he's not at the dealership. In fact he's at the park playing with his kids. I bring this up because it shows me he's dedicated to the family and his customers. Let's be honest, if I'm at the park playing with the kiddos and work calls. There's no way in hell I'm picking up the phone. Anyways... I request pics and vids of the truck, which were supplied the next day when Eric got to the Dealership. I then request best OTD price with an itemized breakdown. Which was promptly supplied. I've been doing my homework on the 2021 Tundra for the past year. So when it comes to cost, availability and demand... I knew what to expect. Everything looked good and I was prepared to purchase the vehicle on Saturday. It's Friday now and I ran into some issues with my Credit Union. Paperwork delay would mean I couldn't purchase the Tundra till Monday. That meant I could possibly lose the truck to another undeserving Tundra buyer . Eric sensed my urgency and got Kyle (Finance Manager) involved to come up with a game-plan. Kyle was able to devise a workaround for my unique financial situation. He assured me if I showed up on Saturday I'll be driving off the lot with my new Truck. Which I did. Kyle wasn't there to close out my deal but George (Finance Manager) was. The whole process was quick, simple and painless. The car buying experience can be stressful and a big pain in the . Trust me I know. I've gone through a few. Do yourself a favor, If your looking for a car, give Eric a call. You'll leave the dealership feeling good about your purchase like I did. The best thing about this Tundra buying experience is...... THIS BEAST FITS IN THE GARAGE. I'm so Happy!!! Thanx Eric!!

Just purchased a 2021 Tundra Trail Edition in Cement Grey from Putnam Toyota on 2/6. 10 Star Buying experience!!! That's right!!! I said 10 Star! All 3 Putnam associates I dealt with were friendly, honest, professional and knowledgeable. It first started with a Call to Eric (Internet Sales Manager). He picks up the phone and right off the bat I can tell he's not at the dealership. In fact he's at the park playing with his kids. I bring this up because it shows me he's dedicated to the family and his customers. Let's be honest, if I'm at the park playing with the kiddos and work calls. There's no way in hell I'm picking up the phone. Anyways... I request pics and vids of the truck, which were supplied the next day when Eric got to the Dealership. I then request best OTD price with an itemized breakdown. Which was promptly supplied. I've been doing my homework on the 2021 Tundra for the past year. So when it comes to cost, availability and demand... I knew what to expect. Everything looked good and I was prepared to purchase the vehicle on Saturday. It's Friday now and I ran into some issues with my Credit Union. Paperwork delay would mean I couldn't purchase the Tundra till Monday. That meant I could possibly lose the truck to another undeserving Tundra buyer . Eric sensed my urgency and got Kyle (Finance Manager) involved to come up with a game-plan. Kyle was able to devise a workaround for my unique financial situation. He assured me if I showed up on Saturday I'll be driving off the lot with my new Truck. Which I did. Kyle wasn't there to close out my deal but George (Finance Manager) was. The whole process was quick, simple and painless. The car buying experience can be stressful and a big pain in the . Trust me I know. I've gone through a few. Do yourself a favor, If your looking for a car, give Eric a call. You'll leave the dealership feeling good about your purchase like I did. The best thing about this Tundra buying experience is...... THIS BEAST FITS IN THE GARAGE. I'm so Happy!!! Thanx Eric!!

I had started and stopped my search for a new vehicle many times - I even tried Cartelligent & Autoland but found it difficult to get the information I was seeking about the vehicles that interested me. An acquaintance (also looking for a vehicle) recommended I check out Eric Brooks' postings on Craigslist. He responded immediately to my text message and patiently fielded my questions. His pricing was very clear and much better than what I got from AutoLand -- combined with his knowledgable and prompt responses, lead to making my purchase at Putnam Toyota. He and I agreed on a time -- and I had his undivided attention for the entire time I was on site to fill out the paperwork. The Finance Dept, George, was also super hospitable and informative. Eric walked me through all the features including 4WD and the multi media console. He even took a photo of me with my new car and texted it to me to share to my friends and family Please reach out to Eric and make an appointment. Car dealerships are not like grocery stores -- you can't expect to just show up (or arrive hours early or late for an appointment) and have the same kind of high touch / undivided attention that I experienced.

This review should be done by the time when we get home from the dealer last jan 13, but at least as the old saying goes "it's good to be late, than to never". Me and my wife went to toyota piercey in Milpitas and test drive the car that my wife would like to get but she's not satisfied with the color. We and the agent sat down and go through with the price and terms deal. While waiting there, I showed my wife the Putnam toyota deals and she called them ask if they have 2020 toyota camry hybrid. The Putnam agent response was to call my wife back, and after few minutes while we are still trying to make good deal with the toyota piercey agent, Putnam toyota called. We decided to visit their car dealer all the way to Burlingame, this was about 5:30 in the afternoon. So when we get there, the car was already in the front and we greeted by this agent name Noli. He was nice, respectful, and easy to talk to. After we drive test the car, we sat down and go through again with the business. After going back and forth, a little chi chatting and negotiation, we finally got a deal. We got the car with no down and zero apr, the color that we like. It was already 2 hrs after their closing hours but they are accommodating and helping us with the process. Noli, our car agent was very thorough in explaining basic information about the car. All in all , we had a good, happy experience conducting a business with them and we are recommending them for those who are looking and planning to buy a car. Lastly, we also would like to thank John, the financial agent for helping us to get a GAP coverage insurance even in the late notice. They will not waste time if you need them for questions and they will call you right back on time. Thank you Putnam toyota and keep the business up, always. Stay safe and healthy everyone! Satisfied and happy customers, Augie and Christina