Putnam Toyota Review By Tiffany W.

February 2017 Upgrading from 1* to 3* b/c on my recent visit (oil change)-normally have it done independently or at SB Toyota, but this time took it here. Repeated what transpired when i made the appt, when i arrived to "check in". The oil chg took too long (even longer than the ETA) so i wasn't thrilled about that, but i guess they had to do the 19-pt check also. Adviser who helped said he'd talk to his mgr about the glove compartment issue. The following day i rec'd a call from the Mgr who agreed they will fix it. Brought it back for a 2nd time. Again, too long of a wait (and longer than their ETA). But it got fixed. Not 100% like new, but functional. Wish they had responded to me when i contacted them, instead of having had to take my car in for service to have this finally taken care of. ************************************************************************************************************ I came here a couple of months ago to have my recall service (airbag). While i was happy with the service, it wasn't until later that i discovered that they broke my glove compartment, didn't tell me, and when i found out, i wrote a letter to them by snail mail and never heard back. It's been at least 6 weeks since then. When i dropped off my car to them, I informed them that the glove compartment was "stuck" b/c i had a book in there and it just got stuck and i never tried to get it unstuck because i didn't have the right tools and did not want to make it worst (ie break). He assured me it would be ok and they'd know how to work it. After the work was done, nothing about the glove compartment was communicated to me, so i thought all was ok. In fact, i had thought that perhaps they didn't have to deal with the glove compartment (perhaps the airbag was somewhere else?)....fast forwards weeks and weeks later, i dropped something on the passenger side floor and had to reach over to fetch it and with my head with a view of the glove compartment, i thought i saw somethign shiny and yanked and was able to open my glove compartment! I saw that it got secured with a paper clip. Once i opened it i couldnt' shut it b/c i disturbed it. So i wrote to them to ask if they could contact me and repair it. Nada. No phone call, no email, no snail mail@f0@f0@f0