Putnam Toyota Review By Richard H.

Yesterday we purchased our second Toyota (in less than two weeks) from Jeff Hershman, the Internet Sales Manager. We returned to Jeff because of our excellent experience with our previous purchase. We were not disappointed. We got the price we offered, a fair one if I must say, on the car we wanted. No quibbling, just straight talk through emails. It was a quick, easy transaction. Once again, we hopped in our car for the hour+ ride up to Burlingame and met Jeff to finalize our purchase. Although he was visibly ill, Jeff made every effort to make sure that we were satisfied with our purchase and its terms. He could have easily fobbed us off onto another salesman, but he didn't. Purchaser/salesman loyalty goes both ways at Putnam. Hoorah! Now, for the reason why I've dropped down a star from my last review: the finance manager. His attitude and clumsy attempt at bargaining almost blew the entire sale. Unlike Jeff, this man was a pushy, hard line salesman. At one point in our transaction he stepped out of his office to "ask someone about a reduced price" for a service contract. He came back in smelling like he had just had a smoke, rather than consulting with someone. The cigarette smell and his attitude made my wife ill and almost drove us out of the office. Hint to Putnam: don't put smokers in small offices. Anyway, this man was just downright rude to us, and if it wasn't for Jeff's efforts, we would have walked out and voided the sale right then and there.