Putnam Toyota Review By Peter Q.

Buying a car is never a pleasant experience but Putnam Toyota made it a bearable experience, thus four stars (would've been 5 stars if they paid me to take a new car). I contacted the new internet fleet manager, Chris Reade, concerning a Toyota Highlander. The selection available was mind boggling, from a basic 2008 Highlander up to a fully loaded (Navigation and DVD) 2009 Highlander Hybrid Limited. The internet fleet manager works from invoice price vs. MSRP, so Chris wrote down most of the available choices, the MSRP and then his sale price. My wife and I wanted to have some time to determine which was the Highlander for us (mostly a color choice difference), so we told Chris that we would get back to him. I was surprised that he didn't implore us to make our decision on the spot. We went home, decided which vehicle we wanted and two days later called Chris. We went in, requested that he throw in body molding, floor mats and mud guards. Chris stated that he couldn't do all three, since it would be below his mark-up, but would throw in the body molding. Then we were turned over to the finance manager and received the usual extended warranty spiel and a new one for me, a pay up front maintenance program. After purchasing the car, Chris spent about an hour teaching us the features, synced our phones and taught us how to use the navigation system. Overall, the salesmen were pleasant to work with and if purchasing another Toyota, I would go back to Putman Toyota.