Putnam Toyota Review By Lynette F.

great service. not particularly fast, but still incredibly satisfied. ive been to toyota 101 where the service was dreadful as were the personnel and you feel completely cheated, so this was a dramatic improvement. came here to do get a toyota recall service done and the person who served me, Luis, was excellent. he explained everything and told me that there would be no charge. he told me how long it would take. i then proceeded to the nice customer lounge where i had free wi-fi so i could work and there is a coffee machine, doughnuts and a water cooler. i had to wait 2.5h, but that's fine since i had wi-fi and my computer with me. at about 2h, luis came in to tell me that they were running a little behind but they were nearly done. at 2.5h, he told me it was done and that they had washed the car and he explained what i could expect to experience after the repair. all in all, great service and i feel comfortable with them. i think that they go above and beyond to serve their customers, which is totally not what Ive experienced at car dealers/service places in the US.