Putnam Toyota Review By Lorraine G.

It's been about 3 years since I've had my car serviced here. From 2006 to 2009, they performed my oil change every 3 months (I purchased the auto care package when I bought my car from them). They did a fine job and their customer service was superb. The only reason I stopped coming was because 1) my auto care package was finished and 2) my mechanic can do it for cheaper and faster (30 min in and out). I decided to have my oil change here because I received an oil change coupon via email ($17.95 + tax). I also had to have a safety recall repair performed on my vehicle that I've been putting off for at least 4 months, if not longer. It was a breeze to schedule my appointment online. Someone actually called to confirm my appointment and the services requested in addition to receiving not one, but 3 confirmation emails. I had a 12:30pm appointment on a Friday and arrived 5 minutes early. I waited about 3 minutes in my car, but no service advisor came out to help. I could see 2 of them through the window (not with a customer) so I decided to go inside. As soon as I walked in, Ryan, the service advisor, apologized for the wait. He reconfirmed the services to be performed, had me sign some papers and said the wait would be about 2 hours. I hung out in the waiting room for about an hour before Ryan informed me my car was ready. They always overestimate the time, which is fine with me. There's free Wi-Fi, TV and a coffee machine in the waiting area. 3 years later, Putnam Toyota is still doing a great job and I'm still happy to bring my car here for service. However, I won't be bringing in my car for any major work. Dealerships are just too expensive. They used to wash my car after the oil change, but this time they didn't. Bummer. Must have been the cheap oil change or maybe they don't comp the car wash anymore?