Putnam Toyota Review By Kenneth T.

Is there a difference which dealer you choose to work with@f0 Absolutely! I'm a repeat customer with the Putnam dealerships, having bought a Ram truck from them in the past. The last time the purchase experience was excellent. This time was excellent as well. Working with Eric Brooks was easy and the transaction process smooth. F&I manager Michael Dobres did an excellent job too and helped make sure the paperwork process went along as quickly as possible. What sets any business apart, in my mind, is what happens when something goes wrong. I discovered a small problem the morning after my purchase and contacted Eric. Eric was proactive and immediately brought it to the attention of the general manager, Andrey. This morning I brought the Sequoia to the service department and Andrey had already communicated with the service manager to replace the part and I was out faster than I could finish a cup of coffee. This kind of clear communication and proactive approach is what really sets the dealership far and above the others. They took what could have been an unpleasant situation and turned it into a raving review. I even received a personal follow e-mail from the general manager. This is the way I work, and this is the kind of business I like to do business with. I cannot recommend them highly enough. If you're getting a new vehicle, give them a shot. If it's a Toyota, get in touch with Eric.