Putnam Toyota Review By K Q.

This is for the Service department. I have a 15 month-old car, and took it here for the 10K service. (I had gone to Melody Toyota in San Bruno for the 5K service, much closer to my home, but that was a disaster and I do not recommend Melody to anyone.) I had a very pleasant experience. From the ease of making the appointment on line (twice, because I had to reschedule once), to driving up to a helpful service person, checking in, the wait (only 90 minutes for a lot of work) and the check-out process, it was all very easy. There were a couple of minor mistakes made in the process - I think they were breaking in a new guy, and hey, we're all human - but they owned up to those and made it right. Even though no harm was done, they offered me a free car wash for the inconvenience. I will definitely be returning for my 15K check!