Putnam Toyota Review By Jim T.

I bought from the certified lot and met Jamal. Great experience -- I told him what I saw on the website, he showed me, and a couple other similar ones. He was helpful with lots of information and no pressure, so I felt comfortable buying here. Even better, next day we came for a test drive and right after, he stood 30 feet away to give us time to discuss it privately amongst ourselves. He was totally ok with us walking to another lot to compare, because everything was up to us. That degree of non-pushiness, I really liked and earned my trust. But then, if there was anything to do for us or information, he was enthusiastic and quick in helping us. We were done in one afternoon, all thanks to Jamal who made the whole presentation - test drive - purchasing process so smooth, efficient, and easy. I had a concern about something a week later, and he had the same attitude of customer first, my satisfaction was the most important thing. The service department rechecked it, and their front desk was very polite and efficient.