Putnam Toyota Review By Jess M.

Walked in to just look at cars and walked out with a 2016 Prius 4. Our sales person never pushed never offered never even tried to sell us a car. He let us check cars out. Play around with them and test drive them. His name was Jamie an he was an amazing person. I'm not one for people but he was a nice person with an honest back ground. Normally I hate sales people because I've worked sales. But he did something right. We got a good deal and walked out happy. Will be going back here for services and if I ever trade or need a new car. Service dept brings this place down a bit. Second service dept I've dealt with on the bay. So the website says there open till 6pm but I can't bring my car in past 2. I can't take my car in. I work till 4. The part wasn't there when I first went when I said it was broken. I distinctly told them what part was broken so when I went it for my 5000 mile check up it would be ready. 2 and a half hours later car moon roof isn't fixed. Said they would have to order the part would call me on Monday to come in. They never called me. I called Thursday and got bounced around to different depts. Since they don't do late Apts and they don't drop off in redwood city. Can't take work off. They want me to come in on my day off to fix it. Super irritated. Was at 5 stars for sales Dropped two for service dept