Putnam Toyota Review By Greg S.

Update... Three weeks after my horrendous experience at Putnam Toyota, I received a message from Kent Putnam on Yelp. Kent reached out to me after hearing of my unfortunate experience. He apologized profusely and was quite sincere. In short, he asked if I had found a car yet, and would it be okay for someone at the same dealership to contact me. Here's the thing...I know Jeff Hershman messed up; they know Jeff Hershman messed up. But is one employee's bad attitude necessarily indicative of the whole business? I decided to take a chance and hope not. I was put in touch with Andrey Kamenetsky (sales manager). I wasn't looking to get a crazy deal based on my previous experience; a fair and honest one was all I was asking for. In fact, the same vehicle was still available and Andrey was happy to honor the initial price I had gone in originally expecting to pay. That evening, I am happy to say I was able to drive off their lot with a new Rav4. I will say that the latter part of my experience with Putnam Toyota was really great. Everyone I encountered was super nice. High marks to Eric Brooks (internet fleet manager) and Mike (finance manager) for their customer service and professionalism. However, I can't discount my initial experience. Jeff Hershman might only be one worker, but he still represents Putnam Toyota. And a business is only as good as its workers.