Putnam Toyota Review By Christina C.

We recently purchased a new 2013 Prius with the outstanding support of Eric Brooks (sales) and Mike (financing). We highly recommend Putnam Toyota for their personal, honest, and patient customer service: - Personal. As first time buyers, we researched our vehicle and local dealers. Once we determined the car that we wanted, we emailed a handful of local dealers requesting price quotes. Eric Brooks at Putnam Toyota promptly contacted us with a personalized email; other dealerships replied with automated responses at best. As our email correspondence continued, it was clear that Eric cared about our specific desires for our vehicle, and he made it his priority to find exactly the car that we were searching for. - Honest. When the car that we wanted was not in stock at Putnam, Eric took the initiative to run a search of other local dealers. He discovered that no dealership in our region had the car that we wanted... So he tracked one down for us that was being built in Japan! Once he located the vehicle, he gave us an exact, fair price quote. There were no hidden costs and there was no pressure to spend more on add-ons. Since the car was not immediately available for purchase, we had to wait several weeks for the car to be ready. Eric kept us informed by sending us regular updates about the progress of the car and when it would be available for pick up. - Patient. When our car finally arrived, Eric went above and beyond to make sure that we could pick up our vehicle as soon as possible. We picked up our car in the evening, and Eric stayed well past closing hours to meet us and introduce us to our Prius. He sat in our new car with us, explained all of its features, and made sure that all of our questions were answered before driving off the lot. Mike in financing also deserves special recognition for walking us through our first car purchase step by step. His organization (our papers were already waiting for us when we walked into his office) and engaging conversation put us at ease through what could have otherwise been a very stressful process. We picked up our vehicle last week, and we have already received several follow up emails from Eric and Putnam Toyota checking to make sure that we are satisfied with our purchase. We highly recommend Putnam Toyota to anyone looking for genuine customer service. Thank you, Eric and Mike, for a fantastic first time buying experience.