Putnam Toyota Review By Bruna O.

My 4 star rating is for the curtesy I was shown by my service advisor. He provided me with exceptional service and kept me up to date and throughly knowledgable of my vehicle's condition. My Service advisor was Matt Samutt. He went above and beyond to make sure my car was fixed in a timely manner. He even provided me with a loaner vehicle for the extra week it took to fix my car. When I arrived to pick up the loaner vehicle, he had taken out both of the kids car seats out of my car for me. He did not have to do that but like I said his service was above excellent. However when I went to pick up my car and drop off the loaner after 6pm everyone had gone home for the day but there were still 4 mechanics/workers in the service area... They watched me struggle to take out two heavy car seats out of the loaner car and put them back in my car. They did not even offer to help. I actually accidentally dropped one of the car seats on the floor.... They just watched... This was disappointing and embarrassing to some extent not for me but for those men who obviously have no sense of empathy.