Putnam Toyota Review By Brian S.

update 08/03/2010: This update for the service department is a couple weeks late. Two days after we bought our Rav, we took it back in for the extras mensioned below. Noli Noli met us and took us to Henk Van Arkle, one of the service consultants who is very nice; he was great at expediting the paperwork and checking us in. Noli drove us across the street to Hertz and saw us through getting everything squared away there and even helped us load things into the rental, which coincidentaly was a Toyota Yares. Noli even called us with an update earlier in the day of pick up. Upon picking the Rav up two days later, we were greeded by another one of the service consultants, Louise Boteo whose sense of humor I love as he joked that he didn't have our vehicle; needless to say, he had us laughing. He too was great at expediting the paperwork and the cashier equally as friendly and at doing so, as well as getting our ride brought out. I look forward to working with these guys more as this is where we are coming for service. original review: This is the best car buying experience we have ever had.! Back in late March, we looked around at new Rav4s and Camrys; we met with Noli Bati, one of the sales consultants. He was very kind and thorough, easygoing, no pressure; these traits definitely set him and the entire staff apart from other dealers. He was just as wonderful with a couple followup calls over the last few months. Fast forward to today, things were a carbon copy; we had originally planned on stopping to get information to tie up lose ends with the Rav4 and the different trim levels (model variations.) But, eager to take advantage of Toyota's low finance rates which are only available until August 2 and after narrowing it down to the Rav4 Base Model, we decided right then and there to buy today. Of course, Noli was very thorough with the paperwork and explaining all of the details to us, as well as George Farrier III, one of the finance managers. George explained everything very thoroughly, leaving nothing to chance, both he and Noli explaining everything in plain English for that matter. We got a good rate, good trade-in allowance, and plain peace of mind. It was fun talking to Noli about life in general a bit and George about his commute to and from Vallejo and hsi house which he showed us pictures of. I will update my review for their service department as we got extras: the fabric seats and door panels replaced with leather, Perm-A-Plate Paint Sealant, and Blue Tooth and GPs built into the dash. Noli was very thorough in explaining everything about the the Rav and its various features. Kent and Joe Putnam, you guys have such a wonderful dealership with such a knowledgeable and friendly staff.! Keep up the good work guys.!