Putnam Toyota Review By Bob M.

This dealership is truly a WINNER! I have worked in automotive retail and I wish more dealerships trained their sales staff to be as courteous, efficient and customer focused. I recently assisted my daughter, Kelly M., with working through a deal on a pre-owned Toyota Matrix and the salesman, Joseph, had the car in front and prepped for a test drive upon our arrival. With my sales background, I expected to have to deal with the usual high pressure tactics and antics. However, we found Joseph to be refreshingly knowledgeable about the product and focused on what we wanted to accomplish. The deal was completed in just over 2 hours and we were on our way. 2 days later, my daughter's Matrix overheated and she called Joseph. The next day, Joseph arranged to have her car towed from the East Bay to Putnam where the service department replaced the faulty thermostat as well as the water pump as a precautionary measure - all without my daughter purchasing a used vehicle service warranty! Kudos to Joseph and the management staff for ensuring that Kelly is COMPLETELY SATISFIED. I will always recommend Putnam and Joseph!